Answering Services

We offer companies to provide a good customer service combining live telephone answering and all business communications including virtual receptionists available 24/7.

Konnect BPO is a globally recognized business process outsourcing company providing outsource answering services.

How does a phone answering service work?

In an era where everything is moving towards virtual, cloud based communications we still yearn for human contact. Organizations therefore in order to create a good experience for their customers opt for live telephone operator to answer the call at any given time of the day instead of the automated voice messages or IVR systems. 

As a renowned answering Service Company to ensure we live by what we preach our staff (operators) is given rigorous training. It is mandatory for the operators to be professional, patient and most importantly polite at any given time of the day. It is important that they are trained to face any situation as the role of a live telephone operator is different from the automated answering service. Conversations with customers will not be a bed of roses therefore we also make sure to routinely check on our operator’s mental health. To make sure they are happy to be doing the job. 

One of the key reasons for organizations to opt for this service is because it reduces the turnaround time for a call back (live telephone operators are available providing a 24/7 service) and it also provides that personal, human touch to it. It also conveys the idea that the organizations do care about their customer experience by driving a sense of importance and that they are customer oriented.